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Letter
to Ticketmaster®
- 8/6/2002
Dear Ticketmaster®:
Oh, you know what I'm going to say.
Why do I even bother? Well, too late to turn back now.
What makes you think, you bastards,
that it's by any stretch of the most insane imagination reasonable
to tack on $10 in extra fees to an $18 concert ticket? Sure, you
have a monopoly. Sure I don't have any other choice but to buy it
from you. Sure, I went ahead and bought it, at least partially
because I was amused by what a ridiculous barrel you had me over.
But it isn't really funny, I was laughing out of despair over the
business practices we consider perfectly reasonable in this glorious
country. Oh, I know, if I don't like it I can get out and move to
Afghanistan, where there likely is no Ticketmaster® to fleece the
all-too-suspecting public. Did you know, by any chance, that it's
against the law for a private citizen to charge more for a ticket
than it's face value quite clearly declares it to be worth? I guess
it's good to be big, good to be faceless, good to be incorporated. I
guess it's good to be able to rape with impunity, but you know what?
Even if I could, I wouldn't. Why? Because it's wrong, that's why. I
don't need another incentive. I don't mean God says it's wrong, I
just mean anyone with the slightest bit of awareness or discernment
knows it's wrong. And that's the way it is with your fees, you
bastards.
And, of course, it isn't enough to
tell me with a straight face what your fees are going to be (I know,
that's another so-called "justification," that I can't
gripe if you tell me up front how painful it's going to be). No,
then you have to let Entertainment Weekly and Sports Illustrated
piggyback. Once your operator knows that I'm susceptible she has to
offer me free magazines which I can cancel anytime I want, but if I
don't I'll automatically be started on a subscription. I guess
that's supposed to be a consolation prize, but it really turns the
already unpleasant experience into a gang rape, doesn't it? Oh, I
know the magazine hijinks work, because people are busy, and forget
to cancel when the free period is up, and then end up paying for it.
And you know why this works? Partially because "free" is
the magic open sesame for all charlatans, but you want to really
know why? It's because, in general, the public is more honest than
you, you bastards, so they pay for things even though they were
tricked into ordering them automatically.
And then, even though the magazine
ruse doesn't work on me, in desperation your operator has to try one
last thing, doesn't she? She has to offer me $20 in savings off
Ticketmaster® products if I agree to be transferred to a
"specialist." This is so I'll think to myself "well,
I paid excessively this time, but this could save me money over the
long run." This would never work if I hadn't been so ill-used
thus far, so way to turn my misfortune to your advantage once again.
Here's the thing, though: I don't want to talk to your
proctologists, you bastards, and I wouldn't be talking to you if I
didn't have an innocent desire to hear a little music and no other
choice. Take your fees and your magazine offers and shove them. Your
specialists should be equipped to show you how. Many thanks for the
ticket, you bastards.
Sincerely,
John Rose
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