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Response
from  - 6/15/2002
Mr. Goliard,
I will update your file with your
comments. We would be happy to
address
your concerns if you choose to either call our department at
1-800-363-2542,
fax or mail your comments.
Sincerely,
Pat Faino
Customer Relations
America West Airlines
-----Original Message-----
From: Goliard [mailto:thegoliard@yahoo.com]
Sent: Tuesday, June 25, 2002 12:53 PM
To: Customer.Relations@americawest.com
Subject: RE: Customer Email 929818
I merely thought you would like to
be aware of a
review we wrote of your airline and our experiences
therein. If your company isn't even able to use the
internet that explains a lot. I already sent the text
of the review and got some ridiculous response from
you about how it was too long to fit in a database.
The fact that this is the third time I've tried to
communicate my dissatifaction unsuccessfully is
indicative of how inept you seem to be. I would
imagine that you are so used to complaints that you
have perfected sticking your heads in the sand and
coming up with ways to not respond satisfactorily.
Good luck to you. I would imagine your days are
numbered before bankruptcy puts us all out of America
Wests misery
Customer.Relations@americawest.com
wrote:
Mr. Goliard,
Thank you for your email. Departmental policy does not allow us to
open attachments or click on links to lessen the chance of
contracting viruses. You may either copy you comments into this
email or mail a hard copy to the office.
Customer Relations
America West Airlines
From: John Goliard [mailto:thegoliard@yahoo.com]
Sent: Wednesday, June 19, 2002 8:24 AM
To: Customer.Relations@americawest.com
Subject: RE: Customer Email 929818
Just click on the link. Oh forget it!
http://www.thegoliard.net/letters/letter_americawest.htm
Customer.Relations@americawest.com wrote:
Dear Mr. Goliard,
Thank you for contacting America West Airlines. We
appreciate and welcome all inquiries, concerns, and compliments. We
would like the opportunity to respond to your concerns, however,
your letter is too long to import into our database.
Please email your letter to
customer.relations@americawest.com or fax it to our
office at 480-693-2300. Do send it as an attachment since we do not
open them.
In order to expedite the processing of your letter, we ask
that you include your flight/date information and the names of all
co-travelers. Once this information is received, your letter will be
forwarded for handling and response.
Sincerely,
Cathy Henry
Customer Relations
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